eCommerce Frontline Library: business resources for overseas online sales strategy
Welcome to the eCommerce Frontline Library
Learn strategies and hone your business tactics for competing and winning in the ultra-competitive frontline of international ecommerce sales.

eCommerce Frontline

eCommerce Expertise from Our CS Trade Specialists

The eCommerce Frontline Library is an online resource created and managed by the eCommerce Solutions Center (ESC) to educate US businesses on cross-border ecommerce, website internationalization, and search engine optimization to help business sales grow. 

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Looking for more ecommerce resources?

The eCommerce Business Service Provider Directory
eCommerce Business Service Provider Directory
Find service provider help with SEO, analytics, digital marketing, website development, IT security, translation, and more.
Find a Service Provider
Cross-border ecommerce generates sales for your B2B and B2C business
Cross-Border eCommerce Business Resources
Improve your online business presence to acquire new overseas consumers.
Explore Our eCommerce Resources
The WGR Service uses SEO crawls and internationalization best practices
WGR Gap Analysis Service
Is your website search engine optimized to attract overseas consumers? Online customer acquisition begins with a properly functioning website.
Learn More About the WGR Gap Analysis Service
Phone Map Tech Download
Business Market Intelligence
Staying informed about business opportunities with international market research is key to successful export planning.
Search Articles by Country and Industry
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Country Commercial Guide (CCG)
Reports on market conditions, opportunities, regulations, and business customs prepared at U.S. Embassies worldwide by Commerce Department, State Department, and other U.S. Government professionals.
Pick a Country Guide
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eCommerce Frontline Library
Learn strategies and hone your business tactics for competing and winning in the ultra-competitive frontline of international ecommerce sales.
Read online sales data, SEO best practices, and ecommerce regulations
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eCommerce Featured Events
Resource videos on digital strategy to increase online overseas sales.
Check out upcoming and recorded webinars and livestreams on ecommerce
Rural Export Center
The Rural Export Center (REC)
Start your export journey with customized research and training through the Rural Export Center
Rural business export help
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The eCommerce Solutions Center (ESC)
The eCommerce Solutions Center (ESC) is dedicated to promoting economic growth and supporting opportunity for all U.S. businesses engaged in overseas cross-border ecommerce through its focused support of ecommerce educational outreach events.
Learn more about the eCommerce Solutions Center

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Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

Limitations

As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

Privacy

The Chatbot does not collect information about users and does not use the contents of users’ chat history to learn new information. All feedback is anonymous. Please do not enter personally identifiable information (PII), sensitive, or proprietary information into the Chatbot. Your conversations will not be connected to other interactions or accounts with ITA. Conversations with the Chatbot may be reviewed to help ITA improve the tool and address harmful, illegal, or otherwise inappropriate questions.

Translation

The Chatbot supports a wide range of languages. Because the Chatbot is trained in English and responses are translated, you should verify the translation. For example, the Chatbot may have difficulty with acronyms, abbreviations, and nuances in a language other than English.

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