eCommerce Solutions Center and US Commercial Service Logo
Welcome to the eCommerce Solutions Center!
Develop and implement your digital strategy with cross-border ecommerce training and resources provided by our eCommerce Solutions Center.

Welcome to the eCommerce Solutions Center

How the eCommerce Solutions Center Can Help You

The eCommerce Solutions Center (ESC) is dedicated to promoting economic growth and supporting opportunity for all U.S. businesses engaged in overseas cross-border ecommerce through its focused support of ecommerce educational outreach events. Here are some of the ways we can help you develop and implement your digital strategy.

About the eCommerce Solutions Center

The ESC supports our agency’s goals and mission of driving economic competitiveness, strengthening domestic industries, and creating quality jobs across the nation through the support of focused ecommerce educational outreach events.

For more information about our services and to explore the resources available, please contact ESC Office Director James Bledsoe James.Bledsoe@trade.gov 

eCommerce Solutions Center (ESC) Office Logo for the U.S. Commercial Service- International Trade Administration

 

Interested in working with the eCommerce Solutions Center for educational outreach? Become an ITA Strategic Partner today to begin. Learn More About ITA Strategic Partners
 

Looking for more ecommerce resources?

The eCommerce Business Service Provider Directory
eCommerce Business Service Provider Directory
Find service provider help with SEO, analytics, digital marketing, website development, IT security, translation, and more.
Find a Service Provider
Cross-border ecommerce generates sales for your B2B and B2C business
Cross-Border eCommerce Business Resources
Improve your online business presence to acquire new overseas consumers.
Explore Our eCommerce Resources
The WGR Service uses SEO crawls and internationalization best practices
WGR Gap Analysis Service
Is your website search engine optimized to attract overseas consumers? Online customer acquisition begins with a properly functioning website.
Learn More About the WGR Gap Analysis Service
Phone Map Tech Download
Business Market Intelligence
Staying informed about business opportunities with international market research is key to successful export planning.
Search Articles by Country and Industry
Computer Screen, Flags, and Coins CCG Image
Country Commercial Guide (CCG)
Reports on market conditions, opportunities, regulations, and business customs prepared at U.S. Embassies worldwide by Commerce Department, State Department, and other U.S. Government professionals.
Pick a Country Guide
Warm tone library bookshelves
eCommerce Frontline Library
Learn strategies and hone your business tactics for competing and winning in the ultra-competitive frontline of international ecommerce sales.
Read online sales data, SEO best practices, and ecommerce regulations
Finger pointing at button with words "e-commerce"
eCommerce Featured Events
Resource videos on digital strategy to increase online overseas sales.
Check out upcoming and recorded webinars and livestreams on ecommerce
Rural Export Center
The Rural Export Center (REC)
Start your export journey with customized research and training through the Rural Export Center
Rural business export help
eCommerce Solutions Center and US Commercial Service Logo
The eCommerce Solutions Center (ESC)
The eCommerce Solutions Center (ESC) is dedicated to promoting economic growth and supporting opportunity for all U.S. businesses engaged in overseas cross-border ecommerce through its focused support of ecommerce educational outreach events.
Learn more about the eCommerce Solutions Center

×

Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

Limitations

As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

Privacy

The Chatbot does not collect information about users and does not use the contents of users’ chat history to learn new information. All feedback is anonymous. Please do not enter personally identifiable information (PII), sensitive, or proprietary information into the Chatbot. Your conversations will not be connected to other interactions or accounts with ITA. Conversations with the Chatbot may be reviewed to help ITA improve the tool and address harmful, illegal, or otherwise inappropriate questions.

Translation

The Chatbot supports a wide range of languages. Because the Chatbot is trained in English and responses are translated, you should verify the translation. For example, the Chatbot may have difficulty with acronyms, abbreviations, and nuances in a language other than English.

Privacy Program | Information Quality Guidelines | Accessibility