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Welcome to CS North Carolina!

Offices in Charlotte, Greensboro, and Raleigh

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U.S. Commercial Service North Carolina

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For industries not listed below, please contact Director Greg.Sizemore@trade.gov.



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Shannon Christenbury Photo

 

Shannon Christenbury
Senior International Trade Specialist
Office: +1 (864)-561-6326
Shannon.Christenbury@trade.gov

Industries: Aerospace and Defense, Automotive, Marine Technology, Safety and Security

 

 

 

 

 

 

Bust photo of Crystal Mills with a blurred off-white background wearing an orange blazer with an orange blouse underneath.

 

 

Crystal Mills
Senior International Trade Specialist
Office: +1 (704) 333-0314
Crystal.Mills@trade.gov

Industries: Chemicals, Food and Beverage, Healthcare  (including Biotech, MedTech, Biomedical, Pharma), Information and Communications Technologies (including AI, Cybersecurity, Semiconductors, Network Infrastructure, Data Processing), Textiles and Apparel

 

 

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For assistance in Greensboro, please see Contacts In North Carolina by Industry

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Bust photo of Emily Gereffi in front of a water filled canyon, wearing a two-toned grey Greg Sizemore wearing a black blazer, white collared shirt, and grey poncho over a black blouse.

Emily Gereffi
Acting Director North Carolina U.S. Export Assistance Centers: Charlotte, Greensboro, and Raleigh
Office: +1 (984) 301-0023
Emily.Gereffi@trade.gov

Industries: Agribusiness (including Agriculture Technologies), Design and Construction, Equipment and Machinery (including Mining and Processing Equipment), Industrial Materials.

 

 

 

 

 

 

 

Bust photo of Frances Selema beside a draped American Flag wearing a black knit top and silver jewelry, .

 

Frances Selema
Global Environmental Technologies Team Leader
Mobile: +1 (919) 695-6366
Frances.Selema@trade.gov

Industries: Energy, Environmental Technology

 

Industries: Aerospace and Defense, Automotive, Consumer Goods, Distribution and Logistics, Energy, Financial Services, Marine Technology, Safety and Security, Smart Mobility, Sporting Goods, Textiles and Apparel, Transportation and Mobility 

 

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IndustryContact
Aerospace and DefenseGreg.Sizemore@trade.gov
Agribusiness and Agriculture MachineryEmily.Gereffi@trade.gov
Automotive and Smart MobilityGreg.Sizemore@trade.gov
ChemicalsCrystal.Mills@trade.gov
Consumer Goods  Greg.Sizemore@trade.gov
Design and ConstructionEmily.Gereffi@trade.gov
Distribution and LogisticsGreg.Sizemore@trade.gov 
EducationEmily.Gereffi@trade.gov
EnergyGreg.Sizemore@trade.gov 
Environmental Technologies Frances.Selema@trade.gov
Equipment & Machinery Emily.Gereffi@trade.gov
Financial ServicesGreg.Sizemore@trade.gov
Food & Beverage Crystal.Mills@trade.gov
FranchisingCrystal.Mills@trade.gov
FurnitureEmily.Gereffi@trade.gov
HealthcareCrystal.Mills@trade.gov
Information and Communication Technology (ICT)Crystal.Mills@trade.gov
Industrial MaterialsEmily.Gereffi@trade.gov
Marine TechnologyGreg.Sizemore@trade.gov
Media and EntertainmentEmily.Gereffi@trade.gov
Safety and SecurityGreg.Sizemore@trade.gov 
Textile, Apparel & Sport Goods  Crystal.Mills@trade.gov

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Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

Limitations

As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

Privacy

The Chatbot does not collect information about users and does not use the contents of users’ chat history to learn new information. All feedback is anonymous. Please do not enter personally identifiable information (PII), sensitive, or proprietary information into the Chatbot. Your conversations will not be connected to other interactions or accounts with ITA. Conversations with the Chatbot may be reviewed to help ITA improve the tool and address harmful, illegal, or otherwise inappropriate questions.

Translation

The Chatbot supports a wide range of languages. Because the Chatbot is trained in English and responses are translated, you should verify the translation. For example, the Chatbot may have difficulty with acronyms, abbreviations, and nuances in a language other than English.

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