Describes what a company needs to know to take advantage of e-commerce in the local market and covers prominent B2B websites.
- General Overview: About 80 percent of online purchases in 2020 in North Macedonia were made via AliExpress retail service and other foreign websites based in the UK, Hungary, Luxemburg, the Netherlands, Ireland, and the United States. Users mostly ordered consumer goods such as clothes and sports equipment. For specific needs, eBay is used, although on a much smaller scale. Major consumer buying holidays in North Macedonia are Orthodox Christmas, Orthodox Easter, and Ramadan. Because of the start of the traditional summer holiday period, the end of June and beginning of July are also popular among shoppers.
Shopping through mobile devices still lags, in part due to delays in implementing technologies to facilitate mobile eCommerce.
Consumers are extremely price sensitive, and price is usually the decisive factor in purchase decisions. The most popular domestic eCommerce site is Grouper.mk, an eCommerce marketplace connecting consumers with merchants.
Legal & Regulatory: North Macedonia’s Customs Administration is aware of the potential for intellectual property right (IPR) infringement in eCommerce. The Customs Administration inspects packages arriving from foreign online retailers and holds IPR infringing goods. Since 2015, local law has prohibited the online sale of medications that are available only by prescription in North Macedonia to protect consumers from fake drugs sold over the internet.
B2B eCommerce is under-developed in North Macedonia. B2B eCommerce is most common in the Information Communications and Technology (ICT) sector.
Established in December 2017, the Macedonian e-Commerce Association is the first association aiming towards creating future for eCommerce growth and support eCommerce companies. They have begun engineering eCommerce themed events.
Consumer Behavior: Many local consumers have low levels of digital literacy and purchase cheap fakes online believing they are genuine.