Moldova Country Commercial Guide
Learn about the market conditions, opportunities, regulations, and business conditions in moldova, prepared by at U.S. Embassies worldwide by Commerce Department, State Department and other U.S. agencies’ professionals
Select Country Guide
Information and Communication Technology
Last published date:

Information and Communication Technology (ICT) has experienced exponential growth and as one of the most promising economic sectors in Moldova accounts for more than 10 percent of GDP.  Moldova has a strong cadre of current and emerging ICT professionals: over 2,000 students graduate with a degree in computing or a related field.  Most Moldovan IT specialists speak at least one foreign language in addition to Romanian and Russian.  Salaries remain competitive and some ICT companies struggle to retain skilled employees seeking higher paying jobs in the region.

Moldova could provide a competitive alternative to “traditional” IT destinations, especially as a location for software development or call centers.  Moldova has one of the best—and cheapest—Internet connections in the world.  Mobile network operators offer 4G connections; 5G testing started in 2019.

IT companies export about 80 percent of their total production.  Major Moldovan partners in this area are the United States, the UK, France, Germany, the Netherlands, and Romania.

IT companies’ employees may benefit from personal income tax (PIT) incentives, such as a cap on certain monthly withholdings.  PIT incentives are applicable only for salary income. Monthly social security contributions of IT companies are also limited to the income capped at two national average forecasted salaries.  The Moldovan government approved the 2023-2030 Digital Transformation Strategy —a policy document laying out the government’s vision for the country’s digital development.

Leading Sub-Sectors

Software development; local and international telephone services; and internet. The telecommunications market is dominated by the state-owned company Moldtelecom, with 96 percent market share in fixed telephony. 

Opportunities

Setup of international business call centers; software development; internet; mobile internet; IP Telephony services; VoIP termination; and implementation of cybersecurity policy and capacity development.  State-owned Moldtelecom may undergo privatization in the following years. 

Resources

Moldova Investment Agency

Ministry of Economic Development and Digitalization

Moldovan Association of ICT Companies

Trade Shows at Moldexpo (http://moldexpo.md/en/)

×

Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

Limitations

As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

Privacy

The Chatbot does not collect information about users and does not use the contents of users’ chat history to learn new information. All feedback is anonymous. Please do not enter personally identifiable information (PII), sensitive, or proprietary information into the Chatbot. Your conversations will not be connected to other interactions or accounts with ITA. Conversations with the Chatbot may be reviewed to help ITA improve the tool and address harmful, illegal, or otherwise inappropriate questions.

Translation

The Chatbot supports a wide range of languages. Because the Chatbot is trained in English and responses are translated, you should verify the translation. For example, the Chatbot may have difficulty with acronyms, abbreviations, and nuances in a language other than English.

Privacy Program | Information Quality Guidelines | Accessibility