Turkmenistan - Country Commercial Guide
Selling Factors & Techniques 

Identify common practices a company needs to be aware of when selling in your market.
 

Last published date: 2020-10-15

Food items for distribution in Turkmenistan need to be labeled in Turkmen and/or Russian, although additional Turkish, Farsi, and Arabic labeling is not uncommon. Home appliances and electronics are labeled in English, Russian and German.

Trade Promotion & Advertising

Printed ads and commercials are used on a limited basis; radio advertisements are uncommon. Most advertising is visual (billboards, posters, stickers, and various memorabilia). Entities not registered in Turkmenistan are not allowed to place ads in the press or to air commercials on TV. The most commonly used language for advertising is Turkmen. There are no Russian-language radio stations in Turkmenistan.

Pricing

Turkmenistan’s Value Added Tax (VAT) is 15 percent.  A customs duty is levied on approximately 100 different types of imported merchandise.  Prices are usually fixed and controlled by the government.

Sales Service/Customer Support

After-sales service and customer protection are becoming increasingly important for home appliances, electronics, furniture, and automobiles.  Customers, especially in Ashgabat, expect delivery, installation, and warranties for many such products.  However, a “no-refund” policy still dominates the market for items like clothing.

Local Professional Services

DISCLAIMER: The U.S. Embassy in Ashgabat, Turkmenistan assumes no responsibility or liability for the professional ability or the quality of services provided by the following persons or firms.  The firms are divided into two categories: state and private.  Names in the categories are listed alphabetically, and the order in which they appear has no significance.  Prospective clients need to request professional credentials and areas of expertise directly from the attorneys.

State Organizations:

Berkararlyk District State Legal Office - 13, Turkmenbashy Street, Ashgabat, Turkmenistan, Tel: (993-12) 94-61-63,. Lawyers providing all types of services; however, they do not speak English.

Bagtyyarlyk District State Legal Office - 3, Bitarap Turkmenistan Shayoly, Ashgabat, Turkmenistan, Tel: (993-12) 24-31-94,. Lawyers providing all types of services; however, they do not speak English.

Buzmeyin District State Legal Office - 3, Kesearkach Street, Ashgabat, Turkmenistan, 744000 Tel: (993-12) 33-01-31. Lawyers providing all types of services; however, they do not speak English.

Kopetdag District State Legal Office - 36A, Oguzhan Street, Ashgabat, Turkmenistan, 744000 Tel: (993-12) 95-72-30. Lawyers providing all types of services; however, they do not speak English.

Private Firms:

Altyn Kanun Counsel Legal Company

provides services such as consulting, analysis of legal documents, implementation of business projects (Russian and English), and legal support in company registration. Contact info:

10 yyl Abadanchylyk str. 60, “Paytagt” Trade center, 3rd floor, Ashgabat, Turkmenistan 744000

Tel: (993-12) 47-76-68, fax: (993-12) 47-76-69.

E-mail: info@turkmens-law.com, kerim.akmamedov@turkmens-law.com, myahri.babayeva@turkmens-law.com.

Ashgabat Consulting Team (ACT)

provides information on doing business in Turkmenistan, registering foreign companies and investment projects, and arranging necessary licenses.  ACT also provides market research, economic consultations, logistical procurement services, and business tour services. English-speaking lawyers provide translations and notarization of documents. Contact info:

Turkmenbashy shayoly 81, 15th floor, Ashgabat, Turkmenistan 744000

Tel: (993-12) 22-76-16

E-mail: contact@act.tm.

Baker Tilly

Provides services such as risk management, forecasting, development of business transparency, auditing, outsourcing and tax advisory. Contact info:

Turkmenbashy shayoly 81, 15th floor, Ashgabat, Turkmenistan 744000

Tel: (993-12) 22-76-06

E-mail: contact@bakertilly.tm.

Konsul

Provides services such as preparation and analysis of contracts, legal auditing, and preparation of legal documents.

Contact info: Mir 3/1 street, h.8 block “G”, Ashgabat, Turkmenistan 744000

Tel/fax: (993-12) 45-17-22.

E-mail: consulturkmenistan@gmail.com, consulturkmenistan2@gmail.com.

Medet Ltd.

Provides all kinds of legal services to companies engaged in investment and commercial activities in Turkmenistan.

Contact info: Bitarap Turkmenistan Street # 19, Ashgabat, Turkmenistan 744000

Tel: (993-12) 94-64-00

E-mail: medet@cat.glasnet.ru.

SNR Denton

An international law firm affiliated with local Turkmen law firm AK Counsel that provides comprehensive commercial legal services for companies investing in Turkmenistan. U.S.-trained attorneys from SNR Denton work in collaboration with AK Counsel’s Turkmen lawyers.

Contact info: Marla Valdez, Managing Partner for Central Asia; 38 Dostyk Avenue, Almaty, Kazakhstan, 050010.

Tel: +7 727 258-1950; Fax: +7 727 258-1905

E-mail: marla.valdez@snrdenton.com.

Principal Business Associations

Turkmenistan’s Union of Industrialists and Entrepreneurs (UIE) is the only association of businesses in Turkmenistan.  Local companies are generally required to join. In March 2020 the UIE released new membership provisions for Turkmen companies with minority foreign ownership.  There are no provisions in place for 100 percent foreign-owned firms to become members and there are no formal foreign business associations in the country. The Washington-based U.S.-Turkmenistan Business Council (USTBC) is a non-profit organization that promotes commercial relations between the United States and Turkmenistan.  There is no American Chamber of Commerce. 

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