Guyana’s telecommunications sector was liberalized on October 5, 2020. This creates an opportunity for more competition within a growing market space. The telecommunications market is anticipated to grow based on demand from oil and gas, a growing migrant population, and the development of call centers and data warehouses. Firms interested in applying for licenses should contact the Telecommunications Agency and the Office of the Prime Minister. Common business process outsourcing services provided by companies located in Guyana include telemarketing call centers, inbound customer support, voicemail transcription, medical records transcription, and data warehousing. The (GoG), through its GO-INVEST office, provides concessions to both domestic and foreign investors. Guyana has embarked on a program to train over 3,000 people in ICT. Guyana’s strategic geographic position and socio-political heritage puts it at the gateway of South America and the Caribbean. Additionally, Guyana is the only English-speaking country in South America with comparable wages to Latin America. The labor force is relatively educated, speaks English, and Guyana has a high literacy rate. Additionally, Guyana passed an e-signature act in August, and opportunities for e-education via smart classrooms and e-commerce may increase as Guyana expands its digital presence.
Subsector Best prospects
Business Process Outsourcing (BPO)
Guyana’s labor force is suitable for both back office and front office functions. Call centers and telemarketing are the primary BPO services Guyana offers.