Croatia - Country Commercial Guide
Business Travel

Includes information on business customs, travel advisory, visa requirements, acceptable business etiquette, dress, business cards, gifts, etc.

Last published date: 2021-09-16

Business Customs

Business customs in Croatia are generally similar to those in the United States. Businesspeople tend to dress conservatively, particularly in the banking sector and the government institutions. However, the level of formality for business attire in many companies tends to decrease to business casual and smart casual, especially in the information technology sectors. Appointments should be made in advance of a business visit.

Business cards are usually simple, including only the basics such as company logo, name, business title, address, telephone number, fax number, e-mail, and web-address.

Most Croatian executives speak English, and many young managers are fluent in it. Computer usage among Croatian companies is extensive and most of them utilize e-mail and Internet and have their own websites.

As is true in other European countries, summer holidays stretch throughout July and August and it is frequently difficult to reach company management during this period.

Travel Advisory

For the latest travel and COVID-19 information, please check the State Department’s Consular Information Sheet and travel advisory on Croatia. For general information on international travel, please visit the State Department Bureau of Consular Affairs’ main website.

Visa Requirements

ENTRY / EXIT REQUIREMENTS: A passport is required for travel to Croatia. EU regulations require that U.S. passport holders have no less than three months validity when traveling to and from Croatia. U.S. passport holders with less than three months may be denied entry. The U.S. Embassy strongly suggests that you have at least six months of validity to avoid problems when you travel. If you have under six months of validity left of on your passport, you may be prevented from boarding a flight to Europe. A visa is not required for U.S. passport holders for tourist or business trips of fewer than 90 days within a six-month period. All foreign citizens must register with the local police within 24 hours of arrival, as well as inform the local police of any change in their address. Registration of foreign visitors staying in hotels or accommodations rented through an accommodation company is done automatically by the hotelier or accommodation company; in such case, no trip to the police station is necessary. Failure to register is a misdemeanor offense; some Americans have been fined for failing to register.

U.S. citizens already in Croatia who wish to remain in Croatia for more than 90 days must obtain a temporary residence permit. In order to adjust their status and apply for a temporary residence permit, U.S. citizens should speak with the foreigner section of the local police department in the jurisdiction where they intend to reside temporarily. 

For further information on entry requirements for Croatia, including information regarding requirements for residency and work permits, travelers should contact the Embassy of the Republic of Croatia in the United States or the Croatian Ministry of Internal Affairs’ Office for Foreigners, tel. +385 (1) 456-3111. Further information is available at the Ministry of the Interior and the Ministry of Foreign and European Affairs.

In support of a residency application, applicants will need to provide a copy of their birth certificate and, if applicable, marriage license and divorce certificate, obtained no more than 90 days before application. They may also be asked to provide their FBI Identity History Summary Checks. All documents should be translated into Croatian and have an “apostille” stamp certifying their authenticity. Information on apostilles and authentication of documents is available here.

If an extension of an approved temporary stay is needed, U.S. citizens should submit a request to the local police having jurisdiction over their place of residence in Croatia no later than 30 days in advance of the last day of authorized stay. 

Note: Although Croatia became a member of the European Union (EU) on July 1, 2013, note that it is not yet a member of the Schengen area, and a passport is required for travel between Croatia and other European Union member states. For further details about travel, please see the State Department’s International Travel Information Page.

U.S. companies that require travel of foreign businesspersons to the United States should refer to the following links:

State Department Visa Website: https://travel.state.gov/content/visas/en.html
 
Consular information can be found on the U.S. Embassy’s Zagreb website: https://hr.usembassy.gov/.

Currency

Croatian currency is the kuna (HRK). The average exchange rate in 2020 was 6.39 HRK for 1.00 USD. Since Croatia’s entry to the European Exchange Rate Mechanism II, the exchange rate of the Croatian kuna is set at 1 euro = 7.53450 kuna.

Telecommunications/Electric

Croatia has a developed telecommunications network (including fixed line, wireless, satellite and cellular technology). Fixed-line operators include T-Com, Optima Telecom, Iskon internet, A1, and Metronet.

Cellular services are provided by licensed cellular operators: T-Mobile, A1, Bonbon, Tomato and Telemach. Croatia operates 3G, 4G and GSM networks. 5G network is still in development and testing phase.

To telephone internationally from Croatia, local direct access numbers of major telephone calling services are:

AT&T 0-800-220-111
MCI 0-800-220-112
SPRINT 0-800-220-113

Transportation

There are five major airports in Croatia. The country’s largest, Zagreb International Airport Franjo Tudjman, has service to most European capitals. Besides the national carrier, Croatia Airlines, Zagreb is serviced by 29 additional airlines, including Air Canada Rouge, Air France, Air Serbia, Austrian Airlines, British Airways, Lufthansa, Turkish Airlines, and Ryan Air.

International flights also service Dubrovnik, Split, Osijek, Rijeka, Pula, Bol, and Zadar airports. Croatia Airlines operates internal flights — Zagreb-Split, Zagreb-Zadar, Zagreb-Pula, Zagreb-Dubrovnik, Zagreb-Rijeka, Zagreb-Osijek, and Osijek-Dubrovnik. One can also travel within Croatia by rental car, bus, or railway (the latter is not recommended due to poor service).

In Zagreb, there is a comprehensive tram/bus transport system which makes all parts of the city accessible. There is also a Croatia Airlines shuttle bus from the airport to Zagreb’s main bus station (with approx. ten stops in between) at a cost of HRK 30 (approx. $4.53) and is free for children under 6 years. Taxis are more expensive and can be obtained at a taxi stand, or by calling one of five different taxi companies (used current $ exchange rate):

Radio Taxi Zagreb
Online orders only: https://radiotaxizagreb.com/en/
Phone: +385-1-1777 or  060-800-800
Starting price: HRK 10 (approx. $1.51)
Price per kilometer: HRK 6 (approx. $0.91)
Price from the center to the airport (approx. 15 km): HRK 100 (approx. $15.11)

Cameo taxi
Online orders only: https://cammeo.hr/en/cities/zagreb
Phone:  +385-1-1212
Starting price: HRK 5 (approx. $0.76)
Price per kilometer: HRK 3 (approx. $0.45)

Price per 1 minute spent in the vehicle: HRK 1 (approx. $0.15)
Price from the center to the airport (approx. 15 km): from HRK 70 (approx. $10.57)


Online orders only: https://www.ekotaxi.hr/enPhone: +385-1-1414
Starting price: HRK 4 (approx. $0.60) standard vehicle and HRK 12 (approx. $1.81) for van.
Price per kilometer: HRK 4.20 (approx. $0.63) standard vehicle and HRK 8 (approx. $1.21) for van.
Price per 1 minute spent in the vehicle: HRK 1 (approx. $0.15) only for standard vehicles
Price from the city center to the airport (approx. 15 km): HRK 85-100 (from $12.84 to $15.11)

Uber (orders accepted only through application)
Starting price: HRK 6 (approx. $0.91), comfort vehicle HRK 7 (approx. $1.06)
Price per kilometer UberX: HRK 3.60 (approx. $0.59), comfort vehicle HRK 4.50 (approx. $0.68)
Price per minute of drive UberX: HRK 0.60 (approx. $0.09), comfort vehicle HRK 0.70 (approx. $0.11)
Price from the city center to the airport (flat rate UberX): HRK 70-95 (approx. $10.57-$14.35). Kids car seat available per selection in application.

Bolt (formerly Taxify) (orders accepted only through application)
Starting price: standard vehicle HRK 6 (approx. $0.91), comfort vehicle HRK 7 (approx. $1.06)
Price per kilometer: standard vehicle HRK 3.60 (approx. $0.59) ), comfort vehicle HRK 4.50 (approx. $0.68)
Price per minute of drive: HRK 0.60 (approx. $0.09) ), comfort vehicle HRK 0.70 (approx. $0.11)
Price from the city center to the airport (flat rate): HRK 70-95 (approx. $10.57-$14.35).

Language

Many businesspeople in Croatia speak foreign languages, mostly English, German, and Italian (along the coast). When necessary, a translator can be hired at the Croatian Translators Society – phone: +385 1 4847565.

Health

Health facilities in Croatia, although generally of Western caliber, are under severe budgetary strain and shortage of medical staff. Some medicines are in short supply in public hospitals and clinics. Adequate medical care that meets most international standards is available in major cities. The number of private medical and dental practitioners is substantial, and private pharmacies stock a variety of medicines not readily available through public health facilities. Croatian health care facilities, doctors, and hospitals usually expect immediate payment for health services and generally accept cash and credit cards. Upfront payment by cash, up to the total of all anticipated charges, is generally required by hospitals catering to foreigners prior to services or treatment. Upfront payment of other than a modest deposit may be waived by hospitals that have existing cashless agreements with at least some major international insurance providers. Public hospitals may provide some services free to those with an EU health card. Tick-borne encephalitis, a disease preventable with a three-shot vaccination series, is found throughout inland Croatia but is not prevalent along the coast. Travelers to Croatia may obtain a list of English-speaking physicians and dentists at the Embassy’s web site  or by calling: + 385 (1) 661-2376 during working hours. The single European emergency phone number 112 is also active in Croatia for all kinds of emergencies. Number 194 is active for a public ambulance, anywhere in the country. Ambulance service is effective; however, response times may be longer to more isolated areas. Highly specialized cases or complex emergencies will require evacuation. Western Europe is a frequent destination.

Local Time, Business Hours and Holidays

Croatia time is Greenwich Mean Time plus one hour. Said differently, if it is 8:00am in New York, it is 2:00pm in Zagreb, Croatia.

Working hours start at 8:00am and end at 4:30pm or 5:00pm. Most shops open at 8:00am and close at 8:00pm. On Saturdays, most stores close at 2:30pm in the center of the city, and with few exceptions, stores are closed on Sundays and holidays. Outside of the city there are several shopping malls/centers open every day from Monday to Sunday from 8:00am to 9:00pm

  • November 1, 2021 (Monday) All Saints Day
  • November 18, 2021 (Thursday) Memorial Day
  • December 25, 2021 (Saturday) Christmas Day
  • December 26, 2021 (Sunday) St. Stephen’s Day
  • January 1, 2022 (Saturday) New Year’s Day
  • January 6, 2022 (Thursday) Epiphany
  • April 17, 2022 (Sunday) Easter Day
  • April 18, 2022 (Monday) Easter Monday
  • May 1, 2022 (Sunday) Labor Day
  • May 30, 2022 (Monday) Statehood Day
  • June 16, 2022 (Thursday) Corpus Christi Day
  • June 22, 2022 (Wednesday) Anti-Fascism Day
  • August 5, 2025 (Friday) Victory and Homeland Gratitude Day
  • August 15, 2025 (Monday) Assumption Day

he following holidays may be observed by Croatian citizens of a particular religion: Orthodox Christmas (Orthodox), Ramadan (Muslim), Yom Kippur and Rosh Hashanah (Jewish).

Temporary Entry of Materials or Personal Belongings

Croatia accepts the ATA carnet, which covers virtually all goods. Please see: ATAcarnet.