Chad Country Commercial Guide
Learn about the market conditions, opportunities, regulations, and business conditions in chad, prepared by at U.S. Embassies worldwide by Commerce Department, State Department and other U.S. agencies’ professionals
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eCommerce
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Assessment of Current Buyer Behavior in Market

eCommerce remains extremely limited in Chad. Limited internet penetration, unreliable connections, high costs, low literacy rates, occasional protracted internet outages, and nascent delivery services pose significant challenges to entrepreneurs. Recent and ongoing investment in telecommunications offer investors and exporters new resources upon which to build a first mover advantage.

There is currently no cross-border or B2B eCommerce in Chad. Online payment is not yet available. 

Tigo Cash and Airtel Money the countryallow consumers to pay their electric bills, pay for purchases at shops, and make transactions (money transfers) using mobile telephones. Alipay and WeChat Pay are other mobile payment options.

Local eCommerce Sales Rules & Regulations

The government passed the following laws affecting cyber security and online transactions in 2015:

· Law No. 07 / PR / 2015 of 10 February 2015 on the protection of personal data

· Law No. 08 / PR / 2015 of 10 February 2015 concerning electronic transactions

· Act No. 09 / PR / 2015 of 10 February 2015, on cyber security and cybercrime

In practice, the government has limited capacity and resources to implement cyber security protocols.

The country’s only online marketplace, MossoSouk, was launched in 2016 and offers car rentals and small items for purchase. The service is currently limited to Ndjamena. One of Chad’s popular eCommerce portal is http://mossosouk.com/.

 

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Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

Limitations

As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

Privacy

The Chatbot does not collect information about users and does not use the contents of users’ chat history to learn new information. All feedback is anonymous. Please do not enter personally identifiable information (PII), sensitive, or proprietary information into the Chatbot. Your conversations will not be connected to other interactions or accounts with ITA. Conversations with the Chatbot may be reviewed to help ITA improve the tool and address harmful, illegal, or otherwise inappropriate questions.

Translation

The Chatbot supports a wide range of languages. Because the Chatbot is trained in English and responses are translated, you should verify the translation. For example, the Chatbot may have difficulty with acronyms, abbreviations, and nuances in a language other than English.

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