A bird's eye view of a loading dock for cargo ships, the sun on the horizon
Maritime Services
The Office of Supply Chain Services works to support Maritime Services by conducting industry outreach, monitoring industry trends, supporting trade missions, and more.

Maritime Services

 
Let’s Connect about Maritime Services

Supporting Trade from Sea to Shining Sea

The Office of Supply Chain Services (SCS) recognizes the importance of port and maritime services to end-to-end supply chain connectivity and supply chain resiliency. We work to support the U.S. maritime and port industry in several ways. We conduct industry outreach, including to individual ports, ocean carriers, and trade associations, to monitor industry trends, developments, and disruptions so that we can keep Commerce leadership informed of the needs of industry. We also support trade missions and other trade and export promotion activities with a focus on port development, to help U.S. service providers access opportunities abroad. We work with our federal partners, including through the Committee on the Marine Transportation System (CMTS), to provide a commercial perspective to maritime policy development that may impact the maritime industry.

The Majority of Trade, by Weight, Travels by Water

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Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

Limitations

As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

Privacy

The Chatbot does not collect information about users and does not use the contents of users’ chat history to learn new information. All feedback is anonymous. Please do not enter personally identifiable information (PII), sensitive, or proprietary information into the Chatbot. Your conversations will not be connected to other interactions or accounts with ITA. Conversations with the Chatbot may be reviewed to help ITA improve the tool and address harmful, illegal, or otherwise inappropriate questions.

Translation

The Chatbot supports a wide range of languages. Because the Chatbot is trained in English and responses are translated, you should verify the translation. For example, the Chatbot may have difficulty with acronyms, abbreviations, and nuances in a language other than English.

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