Namibia Country Commercial Guide
Learn about the market conditions, opportunities, regulations, and business conditions in namibia, prepared by at U.S. Embassies worldwide by Commerce Department, State Department and other U.S. agencies’ professionals
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eCommerce
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Assessment of Current Buyer Behavior in Market

Electronic commerce is still relatively unknown to Namibian consumers.  In 2017, the International Telecommunication Union reported that only 51 percent of Namibians enjoy access to the Internet.

Local eCommerce Sales Rules & Regulations

On November 7, 2019, President Geingob signed into law the Electronic Transactions Act, which enhances the conduct of business online and opens up a variety of online payment solutions such as PayPal.  The law also allows for electronic commerce and communications with public and private bodies, institutions and citizens and provides the framework for a safe, secure, and effective environment for consumers, businesses and public agencies or bodies to conduct and use electronic transactions.

Local eCommerce Business Service Provider Ecosystem

There is very little information available on eCommerce services in Namibia.  There have been no in-country events focused on eCommerce in the past few years.

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Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

Limitations

As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

Privacy

The Chatbot does not collect information about users and does not use the contents of users’ chat history to learn new information. All feedback is anonymous. Please do not enter personally identifiable information (PII), sensitive, or proprietary information into the Chatbot. Your conversations will not be connected to other interactions or accounts with ITA. Conversations with the Chatbot may be reviewed to help ITA improve the tool and address harmful, illegal, or otherwise inappropriate questions.

Translation

The Chatbot supports a wide range of languages. Because the Chatbot is trained in English and responses are translated, you should verify the translation. For example, the Chatbot may have difficulty with acronyms, abbreviations, and nuances in a language other than English.

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