One significant trade barrier is the slow and confusing customs clearance process. With international assistance, the GDRC continues to work to implement various technical and legislative reforms to facilitate the movement of goods. The government established the Integral Single Window for Foreign Trade “Guichet Unique Intégral pour le Commerce Extérieur (referred to as GUICE or ‘Guichet Unique’)” to streamline administrative procedures for import, export, transit and trans-shipment operations, and process data. The GUICE is intended to facilitate transactions between parties involved in foreign trade and transportation of goods by standardizing information and consolidating documents at a single point of entry to fulfill all formalities related to the import, export, transit, and trans-shipment of goods. The goal of the GUICE is to reduce fraud, increase the tax base, unify customs expenses, and improve the DRC’s business climate.
The GUICE is used to select, sort, and filter information provided by users related to the importation, exportation, and transit of goods. Once the information is gathered and compiled, the system sends it to the intended recipients (public and private operators) in a precise order and it is processed, returning a single invoice to the user detailing the taxes owed. The Guichet Unique Integral has offices in Kisangani, Kinshasa, Lubumbashi, Boma, Goma, and Matadi.
The DRC’s General Directorate of Customs and Excise – “Direction Générale des Douanes et Accises” (DGDA) has 27 customs offices representing more than 95 percent of the volume of transactions. Using SydoniaWorld software allows the direct collection of customs revenues, thus reducing fraud and increasing state revenue.