Overview

Offshore outsourcing is a leading subsector of the Information and Communication Technology sector for U.S. companies. This subsector has significant growth opportunities, including in offshore customer service centers, online software management services, information technology outsourcing (ITO), knowledge process outsourcing (KPO), and legal process outsourcing. The Belize labor force is largely bilingual in English and Spanish owing to its unique geographic location straddling both Central American and the Caribbean. This provides a wide pool from which to recruit skilled labor into the sector. The proximity to the United States and similar time zone also makes Belize an attractive destination for offshore outsourcing.

Business Process Outsourcing, IT Services, and IT Outsourcing

Belize’s leading offshore outsourcing subsectors are related to information technology services and information technology outsourcing, including computer systems, computer hardware, software, business and audiovisual equipment, and cyber security, as well as linked business and professional services, such as accounting, marketing, customer service and public relations services.

Opportunities

Offshore outsourcing centers are located across the country and generally benefit from fiscal and other government incentives. The Belizean government, through BELTRAIDE, continues to support the national strategy for the sector by improving industry infrastructure and labor force training but more extensive investment and cross training is needed in this industry.

Resources

• Belize Trade and Investment Development Service
• Government of Belize
• Government of Belize Procurement Portal