Rwanda Country Commercial Guide
Learn about the market conditions, opportunities, regulations, and business conditions in rwanda, prepared by at U.S. Embassies worldwide by Commerce Department, State Department and other U.S. agencies’ professionals
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Customs Regulations
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The Customs Services Department under the RRA has the primary function of collecting and accounting for import duties and taxes. All importers must use licensed clearing agents, whose registration and renewal require enhanced compliance checks, digital recordkeeping, and periodic re-licensing every three years.  Customs clearance procedures, including submission of declarations and documents, are fully conducted online through the Rwanda Electronic Single Window system. Several licensed private warehouses exist, and many businesses have their own warehouses. The cost of warehousing is based on handling charges and length of warehousing. 
Customs clearance procedures can be found at RRA Customs Services.  For further information on customs regulations, please contact:

Fauza Musheija
Head of Kigali Field Operations
Customs Department Services
Rwanda Revenue Authority
P.O. Box 718, Kigali
fauza.musheija@rra.gov.rw
+250 78 8185675

Felicien Mwumvaneza
Commissioner for Customs Services
Rwanda Revenue Authority
Customs Gikondo Magerwa
P.O. Box 3987, Kigali
felicien.mwumvaneza@rra.gov.rw or customs@rra.gov.rw   
+250 78 8185711

William Musoni
Deputy Commissioner for Customs Services
Rwanda Revenue Authority
Customs Gikondo Magerwa
P.O. Box 3987, Kigali
William.musoni@rra.gov.rw or customs@rra.gov.rw   
+250 78 8185840

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Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

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As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

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