Dominican republic Country Commercial Guide
Learn about the market conditions, opportunities, regulations, and business conditions in dominican republic, prepared by at U.S. Embassies worldwide by Commerce Department, State Department and other U.S. agencies’ professionals
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Information and Communication Technology
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The Information and Communication Technology (ICT) sector in Dominican Republic has experienced significant growth in recent years.  In the telecommunication subsector, the use of mobile connections, internet users and connection speeds all show significant growth through early 2025.  This growth is driven by both government initiatives and the private sector.

The current DR government administration has been focused on the digital transformation of the country through the national strategy “Agenda Digital 20-30,” which seeks to raise national competitiveness, improve the standard of living of the population, and make efficient and transparent public administration. The agenda is consistently referenced in government and international reports as the core policy for digital transformation in the DR.

The agenda follows five strategic and two transversal axes: governance and regulatory framework, connectivity and access, education and digital skills, digital government, digital economy, cybersecurity, and technological innovation. By 2025 the GODR had implemented numerous projects to boost the digital economy and promote cyber-security in government and commercial institutions.

There has also been an important surge in the use of teleworking and the digitization of education with a radical change in methods and content, which has increased the use of computers and other IT services in the DR (although the use of digital technologies by the general population is still very basic or limited).

The Agenda Digital 2030 serves as the national blueprint for the Dominican Republic’s digital future, with the GODR actively promoting core initiatives like Connectivity and Digital Education. This strong governmental push, combined with market dynamics such as price reductions and attractive financing, guarantees that the ICT sector will see continuous, robust expansion in the years ahead.

Leading Sub-Sectors

The most promising sub-sectors within this sector are:

  • Cloud storage: Dominican companies and the government are in the early stages of adopting this technology. The biggest challenge to market entry is convincing IT executives and company owners that the cloud is just as safe (if not more) as having physical storage on their premises.  Local businesses are wary of placing sensitive information on the cloud, so it is essential to inform them of security measures offered so they can become familiar with the advantages.
  • Internet of Things (IoT): With the rise of IoT in international markets, Dominican companies are beginning to adopt this technology to optimize their performance and create new business models. The technology is not completely unknown thanks to the influence of the United States in home automation.
  • Big Data: Opportunities exist for companies offerring Big Data services in the DR as they would contribute significantly to strengthen the decision-making process both in the public and private sectors.
  • Peripherals (power supplies, keyboards, card key, and magnetic media entry devices): The Dominican market for computers and peripherals has experienced continuous growth over the years and it is expected to continue to expand in coming years. American brands dominate the market, and this trend will likely continue due to CAFTA-DR, which allows for  imports of computers and peripherals under price competitive duties.  There is also a market for used/refurbished equipment.

Other Sub-sectors:

  • Software
  • Enterprise Software (payroll management, IT Service Management, etc.)

Opportunities

The key to sustained sales is a partnership with a local distribution company that is familiar with the market and has access to contacts in the industry. A local distributor is invaluable for after-sales services and maintenance.

Specific to cloud services, it is important to show potential customers that their data is safe, confidential, and encrypted. Some companies may still want to have a physical means of storage at their premises and only use the cloud for non-sensitive data.

The three most important factors in selling computer hardware and peripherals in Dominican Republic are price, service support, and timely supply of spare parts.

U.S. manufacturers of computers and peripherals interested in the Dominican market need a competent local agent, distributor, or representative unless they plan to open their own branch office or subsidiary. A good agent should be able to provide technical assistance and local servicing and be well acquainted with local political dynamics and business customs.

Due to the Covid-19 crisis, many companies and schools implemented teleworking, virtual conferences, and virtual classrooms, which are still being utilized to a degree.  Programs like Zoom, GoToMeetings, and Microsoft Teams are widely used in the country.

Connectivity

  • Mobile phone connections: 10.3 million
  • Fixed lines in operation: 1.1410.89 million
  • Internet users: 10.2 million
  • Fixed Internet Accounts: 1.26 million
  • Active Mobile Internet Accounts: 8.9 million
  • Top mobile vendors as of August 2025: Apple (45.7%), Samsung (20.8%),  Xiaomi (6.9%)

Resources

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