Bosnia and Herzegovina - Country Commercial Guide
Information Technology (IT) Equipment and Services
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BiH’s fragmented public sector is the largest customer for IT equipment and services in BiH.  It is followed by the financial sector and telecommunications sector.  Retail sales are also recording growth due to the expansion of shopping malls and retail stores.  While IT spending in the financial and telecommunications sectors will likely continue to grow, the largest share of prospects and opportunities will remain in the public sector due to BiH’s myriad government offices and agencies.  Generally, the government, private and public companies and commercial banks are highly receptive to U.S. computer technology.  Local experts predict strong spending in the IT security and data protection segments in the coming years.  As more customers implement integrated product solutions for security and protection, corresponding services that follow the same model are likewise in demand.  The software industry is especially growing especially due to the entrepreneurial spirit of local software companies.

According to the BiH Customs Agency, in the past four years BiH imported over $50 million of U.S. Information Technology equipment.  Many major U.S. companies have established a full-time presence in the market, either directly or through an authorized network of resellers and distributors, including Cisco, Hewlett Packard, Microsoft, Oracle, IBM, Intel, and Dell.

Leading Sub-Sectors

  • IT services
  • Hardware sales
  • Software, including Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions
  • Broadband infrastructure