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U.S. Commercial Service – Virtual Services
Ready to export? We are ready to help! Take advantage of our menu of virtual export promotion services.

Virtual Services

The U.S. Commercial Service is here to help!

Connecting you to business opportunities in markets around the world as quickly and efficiently as possible is a priority for the U.S. Commercial Service (CS) – especially during challenging times. Take advantage of our menu of virtual export promotion services, and learn more about our refund policy to help you export with peace of mind.

Virtual Export Promotion Services

Review the list of the services that are available for your use right now.
Export with a Peace of Mind – Our Cancellation/Refund Policy

If CS or a client cancels a fee-based service or event before any deliverables are provided, a full refund minus any unavoidable direct costs (i.e., non-refundable deposits, down payments or bills for equipment, venue rental, travel expenses, Alternative Service Provider costs, etc.) will be provided to the client. 

Please note, however, that any CS staff time spent producing any deliverables provided to a client as part of a service (i.e. a mid-term report, final report, etc.) may not be refunded.

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Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

Limitations

As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

Privacy

The Chatbot does not collect information about users and does not use the contents of users’ chat history to learn new information. All feedback is anonymous. Please do not enter personally identifiable information (PII), sensitive, or proprietary information into the Chatbot. Your conversations will not be connected to other interactions or accounts with ITA. Conversations with the Chatbot may be reviewed to help ITA improve the tool and address harmful, illegal, or otherwise inappropriate questions.

Translation

The Chatbot supports a wide range of languages. Because the Chatbot is trained in English and responses are translated, you should verify the translation. For example, the Chatbot may have difficulty with acronyms, abbreviations, and nuances in a language other than English.

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