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U.S. Commercial Service United Kingdom
Our trade experts can help you find products, services, and investment opportunities in the United States.

BuyUSA United Kingdom Country Contact

Contact the U.S. Commercial Service in the United Kingdom.

Embassy of the United States of America  

33 Nine Elms Lane 
London SW11 7US 

Office Phone: + 44 (0) 20 7891 3419  
Email: Office.London@trade.gov 

Rosemary Gallant, Minister Counselor for Commercial Affairs 
Email: Office.London@trade.gov 

Brenda VanHorn, Commercial Counselor 
Email: Brenda.VanHorn@trade.gov 

Christine Kelley, Commercial Officer
Email: Christine.Kelley@trade.gov

Kishwar Ahmad, Commercial Assistant 
Assistant to Rosemary Gallant
Email: Kishwar.Ahmad@trade.gov 

Stephen Brown, Commercial Specialist 
Email: Stephen.Brown@trade.gov 
Industries: Education, Financial Services/FinTech, Food & Drink, Professional Services, Travel & Tourism.

Claudia Colombo, Commercial Specialist 
Email: Claudia.Colombo@trade.gov 
Industries: Energy; Information & Communications Technologies; Cybersecurity. 

Gus Franklyn-Bute, Senior Regional Investment Advisor 
Email: Gus.FranklynBute@trade.gov 
SelectUSA (Invest in the U.S.) 

PJ Menner, Commercial Specialist 
Email: PJ.Menner@trade.gov 
Industries: Aviation; Defense Equipment; Law Enforcement Equipment; Space & Satellite Technology. 

Cheryl Withers, Commercial Specialist 
Email: Cheryl.Withers@trade.gov 
Industries: Medical & Healthcare; Cosmetics & Toiletries; Apparel & Textiles; Veterinary Equipment & Supplies; Media & Entertainment; Intellectual Property Rights. 

Jill Kruse, Commercial Specialist
Email: Jill.Kruse@trade.gov
Industries: Automotive & Transport, Environment, Franchise, and Consumer Goods

Joanna Szczepanik, Budget Analyst 
Email: Joanna.Szczepanik@trade.gov   

Follow us on social media via our U.S. Commercial Service United Kingdom Social Media Contact Info. 

For general inquiries, please contact Office.London@trade.gov for assistance.  

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Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

Limitations

As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

Privacy

The Chatbot does not collect information about users and does not use the contents of users’ chat history to learn new information. All feedback is anonymous. Please do not enter personally identifiable information (PII), sensitive, or proprietary information into the Chatbot. Your conversations will not be connected to other interactions or accounts with ITA. Conversations with the Chatbot may be reviewed to help ITA improve the tool and address harmful, illegal, or otherwise inappropriate questions.

Translation

The Chatbot supports a wide range of languages. Because the Chatbot is trained in English and responses are translated, you should verify the translation. For example, the Chatbot may have difficulty with acronyms, abbreviations, and nuances in a language other than English.

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