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Digital Attaché Program
The Digital Attaché Program promotes and defends U.S. digital commercial interests with Commercial Officers in multiple target markets.

Digital Attache Program

Why is the Digital Economy Important?

The digital economy offers great opportunities but challenges too. In 2014, the United States exported roughly $400 billion in digitally-deliverable services, accounting for more than half of U.S. services exports. All goods and services sectors, from consumer goods to smart cars are increasingly benefiting from a global digital economy. Governments around the world are increasingly pursuing protectionist policies that could restrict the free flow of information on the Internet. These rules, such as data localization requirements, present significant risks to the competitiveness of U.S. firms globally. For many digital economy and Internet companies, dealing with these potential regulatory and trade barriers, and advice on how best to enter new markets is the kind of export assistance they really need.

What Can the Digital Attaché Program Do for You?

As the U.S. Government’s leading advocate for business, a priority of the U.S. Department of Commerce and the International Trade Administration specifically is ensuring that all U.S. companies have access to the digital economy and can reach global markets. To further this goal, the Department, through the Commercial Service arm of the International Trade Administration, designated an expert network of “Digital Trade Officers” in its offices in U.S. embassies in 16 markets to help U.S. firms increase international market access, and overcome regulatory or policy challenges.

Responsibilities of the Digital Trade Officers include assistance in helping U.S. companies increase exports, access the global online marketplace, and navigate digital economy policy challenges. Digital Trade Officers provide significant leadership in-country, including valuable issue expertise. 

  • Digital Trade Officers are charged with assisting U.S. companies abroad through a number of official performance measures, including success in commercial diplomacy, trade barriers addressed, and the number of U.S. clients assisted. As part of these responsibilities, the officers work with U.S. companies and officials in foreign markets.
  • ITA’s Commercial Service currently has more than 128 commercial offices located in U.S. Embassies and Consulates in more than 75 countries focused on leveling the playing field for U.S. companies exporting abroad.
  • The mission of the Commercial Service is to promote U.S. exports, market access for U.S. companies abroad, and inward investment into the U.S.

Where Are the Digital Trade Officers?

The Digital Attaché Program began in March 2016 and initially started out as a six-month pilot program that concluded in September 2016. The program identified existing Commercial Service Officers in six target markets serving as Digital Trade Officers. The six pilot markets included four countries and two regions: Brazil, China, India, Japan, ASEAN, and the EU. In December 2017, the Program was expanded into six new markets: South Korea, Indonesia, Mexico, South Africa, Germany, and France. Markets were selected based on stakeholder feedback and internal evaluation for their potential for the program. We currently have Digital Trade Officers in 16 markets: EU, Egypt, Japan, ASEAN/Singapore, India, China, Brazil, France, Germany, South Africa, South Korea, Mexico, Indonesia, Vietnam, United Kingdom, and the UAE.

What is the Commerce Department Leadership Role?

In the U.S. Government, the Department of Commerce plays a critical role in advancing the digital economy, drawing on the expertise of its bureaus working on trade, standards, and emerging technologies, the free flow of information, intellectual property, privacy, cybersecurity, and Internet policy. The Digital Attaché Program is part of the Department of Commerce’s comprehensive effort to promote the digital economy and better meet the U.S. industry’s current and future needs. Efforts are closely coordinated with the State Department’s Digital Economy Officers Program in support of U.S. Digital Economy companies globally.

This program is led by the Department of Commerce’s International Trade Administration, working with bureaus across the Department of Commerce, in collaboration with the Department of State and industry stakeholders. Digital Trade Officers bring to bear the expertise offered across the Department, including NIST, NTIA, and ITA. Their training is coordinated through the ITA’s Office of Digital Initiatives, with assistance from agencies and bureaus across the Commerce Department. 

In parallel, the ITA’s eCommerce Innovation Lab in Silicon Valley helps direct U.S. companies needing assistance to the relevant Digital Attaches in each market. Because of the increasing reach of digital technology, the Digital Trade Officers collaborate closely with other embassy staff involved in digital economy issues.

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Global Business Navigator Chatbot Beta

Welcome to the Global Business Navigator, an artificial intelligence (AI) Chatbot from the International Trade Administration (ITA). This tool, currently in beta version testing, is designed to provide general information on the exporting process and the resources available to assist new and experienced U.S. exporters. The Chatbot, developed using Microsoft’s Azure AI services, is trained on ITA’s export-related content and aims to quickly get users the information they need. The Chatbot is intended to make the benefits of exporting more accessible by understanding non-expert language, idiomatic expressions, and foreign languages.

Limitations

As a beta product, the Chatbot is currently being tested and its responses may occasionally produce inaccurate or incomplete information. The Chatbot is trained to decline out of scope or inappropriate requests. The Chatbot’s knowledge is limited to the public information on the Export Solutions web pages of Trade.gov, which covers a wide range of topics on exporting. While it cannot provide responses specific to a company’s product or a specific foreign market, its reference pages will guide you to other relevant government resources and market research. Always double-check the Chatbot’s responses using the provided references or by visiting the Export Solutions web pages on Trade.gov. Do not use its responses as legal or professional advice. Inaccurate advice from the Chatbot would not be a defense to violating any export rules or regulations.

Privacy

The Chatbot does not collect information about users and does not use the contents of users’ chat history to learn new information. All feedback is anonymous. Please do not enter personally identifiable information (PII), sensitive, or proprietary information into the Chatbot. Your conversations will not be connected to other interactions or accounts with ITA. Conversations with the Chatbot may be reviewed to help ITA improve the tool and address harmful, illegal, or otherwise inappropriate questions.

Translation

The Chatbot supports a wide range of languages. Because the Chatbot is trained in English and responses are translated, you should verify the translation. For example, the Chatbot may have difficulty with acronyms, abbreviations, and nuances in a language other than English.

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