Brazil - Commercial Guide
Sales Service/Customer Support

Describes what is customary in the market for sales and customer support.

Last published date: 2019-10-13
The “Consumer Protection Law” of 1992 mandates customer support and after-sale servicing. In the case of imported products, the importer or local channel partner of record is responsible for such services; therefore, U.S. manufacturers should appoint agents or distributors who are qualified to provide such services.